Cisco Collaboration Professional Services with ZCare

When you partner with ScanSource KBZ, you have access to an outstanding service program that extends across the full lifecycle of your Cisco collaboration technology deployment, including voice, video and web conferencing, contact center, instant messaging, and presence. We act as an extension of your team, or can transfer skills to your own team, making you more competitive.


You will benefit from our unique approach to professional services that guarantees your success and your customer’s satisfaction (whether it’s for a new or expansion project). From early-stage project planning and assessment, to on-site engineering, project management, training, contract management support, and technical support, our ZCare Services are an end-to-end professional services solution across the full lifecycle of your collaboration deployment. Whether you need to implement, expand or optimize your system, ZCare Professional Services can accelerate your success by minimizing risk and maximizing system uptime and usability.

ZCare Professional Services Include:

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Summary of Services

PLANNING AND DESIGN SERVICES
Guarantee project success with a thorough kickoff, including a review of the solution design, implementation steps, existing and new hardware viability
Customer Network Review
Network Architecture Design
Mass Endpoint Architecture Design
IMPLEMENTATION SERVICES
Ensure an on-time, on-budget deployment with expert on-site services that enable your administrators and users, and achieve your program goals
Installation
Software Management
Dial Plans
Training
OPERATING SERVICES
Ensure maximum system uptime and usability with services that make ongoing management of your system cost-effective
Cisco-Branded Services
ZCare Technical and Contract Support
ZCare Managed Service Program
Proactive Notification Maintenance Program
OPTIMIZATION SERVICES
Increase the return on your system investments by continuously adding enhanced functionality that also drives new efficiencies for your business
VCS (Video Communication Server) Optimization
TMS Optimization
VCS Clustering
ROI AND COLLABORATION SERVICES
Ensure ongoing success of every system through greater user adoption and satisfaction with expanded features, applications, and functionality
Usage and Adoption
BYOD Consultation
New Services Introduction

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